Service/Concept Designer

Join our team of future-thinkers, strategic pathfinders and technological explorers. IONA is a digital agency specialising in next-generation ecommerce. We say it like it is, and never settle for less - it’s what our clients love about us. With studios in Helsinki, London, and Davao City in the Philippines, our global team is known for delivering the best solutions using premium technologies, methods and strategies. Our client list includes high-profile brands like Alamy, HMD Global and more.

Job description

We are looking for a talented Service/Concept Designer with a good mix of design thinking and consulting skills to join our team in Helsinki or Jyväskylä. You’ll be responsible for the creation of engaging digital services, gathering insight, creating testable prototypes to production, together with other design professionals. At Iona, service design plays a key role in our strategy consulting.

Our design projects vary from designing digital services, mobile applications, online shops to new business concepts for our clients. We are looking for a designer who enjoys gathering and utilizing customer and business insights, combined with technology viewpoints as every digital service project is a team effort, where design collaborates with IT and business. 

Your background can vary from design, business, or technology. You have skills in leading contextual user research (e.g. interviews and surveys), mapping customer journeys, facilitating workshops, leading idea generation, and benchmarking, to name a few. Our ideal candidate can also create early sketches and visualizations of concepts. This can mean mood boards, rough wireframes, user flow maps, or image collages which the UX and UI designers can take further in the process.

Our design team is solid and growing – you can make an impact on the development of Iona’s design capabilities, projects, and methods. At Iona, the design team works closely with our advisory team – for us, design is an integral part of the strategy. Our multidisciplinary team in Helsinki consists of experienced professionals from various industries, many of whom have extensive knowledge of hands-on product and service development. Therefore, working at Iona also provides you with an inspiring environment to learn from business development, project management, and technology.

Must-have skills & qualifications:

  • +3 Years experience in creating digital services

  • User research & usability test conducting

  • Analytical skills to combine insights from business, customers and technology

  • Experience in organizing and facilitating workshops (e.g. in Miro)

  • Skills in wireframing/visualising rough design concepts

  • Good presentation and communication skills in Finnish and English

  • Basic project management and design process planning skills

Nice-to-have skills & qualifications:

  • Knowledge or interest in business design and strategy

  • Experience from working at the client-side

  • E-commerce experience and knowledge

  • UX design skills and ability to use Figma

  • Certificate in Product Ownership

We offer an enjoyable and professional work environment, flexible working hours, personal development opportunities, and a competitive salary. 

If you are interested, please apply by using the form below or email us at Please include a portfolio or few recently shipped projects that you worked on and your personal responsibilities in those projects. Also, include your salary request and potential starting date.

More info:,


We will respond to you within 2 weeks

Job titleService/Concept Designer